API ReferenceHandoffs
Authorization
bearerAuth AuthorizationBearer <token>
appSecret or sessionToken
In: header
Request Body
application/json
sessionId*string
Client session ID
reason*string
Handoff reason category
transcript*array<>
Array of { role, content, ts }
channel?string
Channel (web, phone, sms)
reasonDetail?string
Detailed reason text
priority?string
Priority level
aiSummary?string
AI-generated conversation summary
customerData?object
Arbitrary customer metadata
Response Body
application/json
curl -X POST "https://your-convex-deployment.convex.site/api/handoffs" \ -H "Content-Type: application/json" \ -d '{ "sessionId": "string", "reason": "string", "transcript": [] }'{}Edit on GitHub
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